We're here to help.
Whether it's a quick question or something urgent, here's how to reach us.
Email Support
For account questions, technical issues, or general support — we respond within one business day.
contact@synthesis-ai.orgWhatsApp / Slack
Existing clients on a managed deployment get a dedicated channel for faster turnaround on urgent issues.
Ask your account contact for accessResponse Times
General inquiries: within 1 business day. Managed hosting incidents: monitored 24/7 with priority response.
Common Questions
How do I report an issue with my deployment?
Email contact@synthesis-ai.org with your business name and a description of the issue. If you're on a managed hosting plan, use your dedicated Slack channel for the fastest response.
What's included in managed hosting support?
Uptime monitoring, service and maintenance, and direct support for anything related to your deployed infrastructure. See the Custom AI Deployment page for details.
Do you offer support outside business hours?
Managed hosting clients get 24/7 uptime monitoring. For non-urgent questions, our team responds within one business day.